Contact Us

0345 200 8170

Search our Jobs

2nd Line Support Analyst

  • Permanent
  • Cambridge, Cambridgeshire, England
  • £23000

A 2nd Line IT Support Analyst is required to provide support for various UK clients by our Managed Service Provider client based in Cambridge, Cambridgeshire. This is a role with an exciting and rewarding company who are of the size that means your opinion, involvement and personality are just as important as your technical fit. A salary of up to £23,000 is available for the right applicant.

The 2nd Line Support Analyst will support clients as a technical point of contact for resolution of faults and troubleshooting for network infrastructure and Windows Operating Systems. You will have a good knowledge of Windows support and resolving hardware and software issues as well as meeting SLAs and keeping standards to a high level.

Our client is looking for an enthusiastic and dedicated 2nd Line Support Analyst, who is ambitious and passionate about the technical work they do. With opportunities to progress within the company, the 2nd Line Support Analyst will have a fantastic opportunity to learn and develop new skills. You can take your career to the next level.

If successful, you will work on some of the following technologies: MS Exchange / Active Directory / Windows Server / Windows Desktop / DHCP / DNS / TCP/IP.


Required skills:

- Strong remote client support experience

- Previous IT Support in a Microsoft environment

- Experience supporting Windows Desktop and Server

Who would this role suit?

This role will suit a 2nd Line IT Support Analyst keen to join a growing and rewarding employer who offers training and career development. 


Salary to £23,000 basic plus Pension and Health as well as growth and development


Cambridge, Cambridgeshire

Commute from: Ely / Milton / Royston / Huntingdon / St Neots / Newmarket

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.

CV Screen is the IT Recruitment Agency managing this vacancy.

Alternative Titles:

IT Support Engineer / Desktop Support Analyst / IT Support Technician / 1st Line Support Technician / IT Support Analyst


- 2nd Line Support Analyst vacancy in Cambridge, Cambridgeshire

- Previous Helpdesk and Troubleshooting experience required

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.

Peter Strutt