Desktop Support Analyst

A Desktop Support Analyst is required by our client in Perth Scotland, for their ITIL Helpdesk support environment. You will have previous experience in a similar role providing support by phone, email and in person whilst ensuring a high level of customer service. A salary of £17,500 is available.

The role will involve supporting and provisioning software applications as well as hardware including desktops, laptops, assorted input/output devices, network devices & smart-devices. As Desktop Support Analyst you will be expected to complete the initial triage & diagnosis of incidents and requests, resolving where possible or escalating to the appropriate support teams and third party suppliers.

You will have previous service desk or helpdesk experience and be used to working in accordance with established IT processes and procedures and SLAs. Knowledge and training in ITIL service management is highly desirable, but not essential. A good knowledge of Window 7/10, Microsoft Office (2016 & O365), mobile device support & active directory management is essential.

Required skills:

- IT Support experience in a busy helpdesk.

- A good knowledge of Window 7/10, Microsoft Office (2016 & O365).

- Mobile device support & active directory management.

The ideal candidate must have an excellent telephone manner and friendly approach, strong customer service and communication skills at all levels.

-- Our Client –

Our client is a leading provider of services, technology and strategic advice within their industry, and they combine excellence and innovation with the latest research and development to ensure their customers can meet today’s challenges with knowledge and confidence.

You must be able to work alternating shift patterns. Shifts are 08:00 to 16:30 or 9:00 to 17:30.


Basic salary to £17,500 plus pension and perks.


Perth, Scotland

Commute from: Falkirk / Dundee / Kirkcaldy

Alternative Titles:

Helpdesk Support Analyst / IT Support Technician / IT Support Engineer / IT Support Analyst

To Apply:

Please send your CV through to Peter Strutt of CV Screen in strict confidence.


- Desktop Support Analyst vacancy in Perth, Scotland

- 1st Line Support experience required

- Windows 7 / 10 and MS Office skills required plus AD

CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.

Similar Jobs

Software Developer

Are you a Software Developer? Are you looking for a role with great progression routes and the opportunity to work alongside an experienced IT team? Do you have experience in a .NET environment?  …  more

Freight Forwarder / IT Support - Nottingham

Freight Forwarder / IT Support - Nottingham - £22.5k Role Overview Our client works in Freight Forwarding and they are keen to employ someone enthusiastic about IT Support to join their g …  more

IT Administrator - Data / Excel - nr Maidstone

A junior IT Administrator, with strong Excel skills (vLookups etc), excellent problem solving skills and, ideally, experience of providing IT support, is required by a leading supplier to the Travel / …  more

Latest IT Jobs

  • .Net Software Developer

    An experienced .Net Software Developer with of experience developing .Net frameworks using C# is required by an outstanding eCommerce retailer based in Gainsborough. With a starting salary of up to &p …  more

  • IT Support Analyst

    Are you an experienced IT Support person with good knowledge of different ERP Systems? Do you have any knowledge of the distribution industry? CV Screen may have the role for you!Role Overview An expe …  more

  • Network Support Engineer

    Are you a Network Support Engineer looking for a role in a company who offer great progression routes? Do you have good knowledge of LAN, WAN and MAN? CV Screen may have the role for you!Role Overview …  more