IT Apprentice - 1st Line Support - Bury St Edmunds - £18k
IT Apprentice – 1st Line Support – Bury St Edmunds - £18k
Are you a recent University graduate from an IT background or someone who has just completed an IT Apprenticeship or CompTIA certification looking to take their first step into industry? If the answer is yes, then we have a brilliant opportunity for you to join an IT solutions company based in Bury St Edmunds.
The position would be at a first line service desk level where the successful candidate would be resolving incoming issues to the service desk within a 30-minute period, whilst also managing and monitoring tickets generated by the RMM system.
The post holder will be identifying re-occurring tickets and implementing permanent solutions where possible, then escalating tickets to 2nd and 3rd line engineers where necessary.
- Client –
CV Screen is recruiting for a leading organisation who have a strong brand within their sector. They have a great reputation and offer excellent career prospects for their staff to grow with the business.
Required skills / experience:
- Ability to support Microsoft Windows desktops in a domain environment
- Basic level of network and server troubleshooting
- Excellent communication and customer service skills
- A desirable would be a year industry experience in a commercial environment supporting SME’s
Who will suit this role?
This is an excellent opportunity for someone with a passion for IT with an IT Apprenticeship or CompTIA certification, or a first line engineer looking for a change in industry.
Bury St Edmunds
Please send your CV to Mark Chaumeton of CV Screen in strict confidence, CV Screen is the Recruitment Agency managing this vacancy.
1st Line Service Desk Support
Based in Bury St Edmunds
A talented IT Support professional is required by a market leading company in the digital sector. This position will join an established team in providing first class IT support to internal team membe … more
If you’re an immediately available IT Support Technician based in the Andover / Basingstoke area, we have a fantastic role for you. This role is initially a six month fixed term role with a sala … more
Are you a knowledgeable IT Support Engineer with experience of working for an MSP? Are you looking for a challenging role where you will have an opportunity to consult with a wide varieties … more
Latest IT Jobs
Are you an experience IT Support Engineer looking for a role where you can support users internally? Do you have experience in a stand-alone role and knowledge of Office 365? CV Screen may have the ro … more
Clinic AdministratorA Clinic Administrator with some knowledge of Medical Systems or similar is required by or client in Bristol, South West.As Clinic Administrator you will assist with the administra … more
Marketing Executive We’re looking for a creative Marketing Executive to join a leading organisation within the Education Sector. You’ll join a highly respected organisation who have a gr … more