IT Apprentice - 1st Line Support - Bury St Edmunds - £18k
IT Apprentice – 1st Line Support – Bury St Edmunds - £18k
Are you a recent University graduate from an IT background or someone who has just completed an IT Apprenticeship or CompTIA certification looking to take their first step into industry? If the answer is yes, then we have a brilliant opportunity for you to join an IT solutions company based in Bury St Edmunds.
The position would be at a first line service desk level where the successful candidate would be resolving incoming issues to the service desk within a 30-minute period, whilst also managing and monitoring tickets generated by the RMM system.
The post holder will be identifying re-occurring tickets and implementing permanent solutions where possible, then escalating tickets to 2nd and 3rd line engineers where necessary.
- Client –
CV Screen is recruiting for a leading organisation who have a strong brand within their sector. They have a great reputation and offer excellent career prospects for their staff to grow with the business.
Required skills / experience:
- Ability to support Microsoft Windows desktops in a domain environment
- Basic level of network and server troubleshooting
- Excellent communication and customer service skills
- A desirable would be a year industry experience in a commercial environment supporting SME’s
Who will suit this role?
This is an excellent opportunity for someone with a passion for IT with an IT Apprenticeship or CompTIA certification, or a first line engineer looking for a change in industry.
Bury St Edmunds
Please send your CV to Mark Chaumeton of CV Screen in strict confidence, CV Screen is the Recruitment Agency managing this vacancy.
1st Line Service Desk Support
Based in Bury St Edmunds
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