IT Service Desk Analyst


Are you an experienced IT Service Desk Analyst with an ITIL qualification? Do you have excellent customer service skills and experience in a ticketing role? CV Screen may have the role for you!

Role Overview
An IT Service Desk Analyst is required for a leading technology company based in Basingstoke. A salary of up to £25,000 is offered, depending on experience.

You will provide 1st line support to customer, conducting a triage for all incident and problem tickets to be escalated to the appropriate support teams. You will ensure that all customer tickets raised are resolved within the agreed SLA, whilst ensuring that customers are kept updated at all times.

Client
CV Screen is recruiting for an International leading technology company, based in London.

Skills Required
The IT Service Desk Analyst will ideally have the following experience:

-          Experience in a customer-support role.
-          Foundation level ITIL qualification
-          Excellent IT skills and knowledge
-          First-class customer service skills

Location
Basingstoke
Commute from, Reading, Guildford, Winchester

Salary / Benefits
Up to £25,000 + benefits

-          Modern office with free parking
-          Company pension scheme

To Apply
Please email your CV through to kate@cvscreen.co.uk in strict confidence or call Kate Lomax on 01494 541878 to discuss the role in more detail.

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