IT Helpdesk Analyst - 1st / 2nd Line - Mansfield - £17k


IT Helpdesk Analyst - 1st / 2nd Line
Mansfield, Nottinghamshire
Salary up to £17,000 plus benefits
Benefits inc pension, £1k bonus and great training and progression

Role Overview
A Junior IT Support Technician / Helpdesk Analyst, with strong customer service skills and, ideally, some previous experience of providing IT support , is required by a leading software house in Mansfield.

In this varied role, you will be part of a team providing first class remote technical support to customers whilst SLA's are met and all customers are satisfied with the services. 

Skills Required
- Previous experience within an IT helpdesk / IT support role
- Experience working with SLAs
- Excellent communication and customer service skills
- Have an understanding of ITIL would be a distinct advantage

Client
Our client is a well established and successful software house with an excellent reputation

Salary
Salary up to £16,000 plus benefits

Location
Mansfield / Nottinghamshire

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