Service Desk Analyst


Service Desk Analyst

This is an excellent opportunity for a recent IT graduate or IT Help / Service desk professional to come to join a vehicle tuning and styling specialist based in the Warwickshire area. Their clients are individuals who tuning up and remap their vehicles, therefore this role is to serve customers with product delivery and providing them with our client’s services.

The role is a Service Desk Role,  therefore it would be an advantage if candidates have some form of help-desk experience along with a background in IT as they will be customer file writing. Other duties will include responding to customer requests for products and services, whilst providing them with advice on products and pricing.

This is a unique position therefore the first six months of the role will be a lot of training on our client systems and products, therefore it is crucial that the successful candidate has good attention for details and strong IT skills. With it being an advisor role having good customer services skill is a must for this role, a passion for cars too is a real desirable for this role as well.

Responsibilities / Skills required:

·         Strong communication skills, telephone, written and presentation

·         Custom File writing experience across several marques is essential (additional training provided to hone skills)

·         MS office packages

·         Telephone handling skills / experience

·         Sales and customer care skills / experience

·         An interest in cars

-    Client –

CV Screen is recruiting for a leading organisation who have a strong brand within their sector and offer great career prospects.

Who this role will suit?

This is an excellent opportunity for a graduate from an IT background who has an interest in cars of an IT helpdesk or support professional looking for a role that offers great progression opportunities.

Salary / benefits:

£18,000 – 22,000 depending on experience.

Location:

Alcester

To Apply:

Please send your CV to Mark Chaumeton of CV Screen in strict confidence, CV Screen is the Recruitment Agency managing this vacancy.

Summary:

Service Desk Analyst

Vehicle tuning

Based in Alcester

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