Trainee IT Support Technician
A Trainee IT Support Technician is required by ourclient in Perth Scotland, for their ITIL Helpdesk support environment. You will have previous experience in a similar role providing support by phone, email and in person whilst ensuring a high level of customer service. A salary of £17,500 is available.
The role will involve supporting and provisioning software applications as well as hardware including desktops, laptops, assorted input/output devices, network devices & smart-devices. As IT Support Analyst you will be expected to complete the initial triage & diagnosis of incidents and requests, resolving where possible or escalating to the appropriate support teams and third party suppliers.
You will have previous service desk or helpdesk experience and be used to working in accordance with established IT processes and procedures and SLAs. Knowledge and training in ITIL service management is highly desirable, but not essential. A good knowledge of Window 7/10, Microsoft Office (2016 & O365), mobile device support & active directory management is essential.
- IT Support experience in a busy helpdesk.
- A good knowledge of Window 7/10, Microsoft Office (2016 & O365).
- Mobile device support & active directory management.
The ideal candidate must have an excellent telephone manner and friendly approach, strong customer service and communication skills at all levels.
-- Our Client –
Our client is a leading provider of services, technology and strategic advice within their industry, and they combine excellence and innovation with the latest research and development to ensure their customers can meet today’s challenges with knowledge and confidence.
You must be able to work alternating shift patterns. Shifts are 08:00 to 16:30 or 9:00 to 17:30.
Basic salary to £17,500 plus pension and perks.
Commute from: Falkirk / Dundee / Kirkcaldy
1st Line Support Analyst / Desktop Support Technician / IT Support Engineer / IT Support Analyst
Please send your CV through to Peter Strutt of CV Screen in strict confidence.
- Trainee IT Support Techician vacancy in Perth, Scotland
- 1st Line Support experience required
- Windows 7 / 10 and MS Office skills required plus AD
IT Support Engineer An excellent opportunity has arisen with a leading IT consultancy and Support Services company in the West Yorkshire area for a senior IT Support Engineer to join our client as t … more
Are you an IT Support Engineer with experience in Microsoft Server environments and networking skills? Are you looking for a role where you can play a key part in the company’s growth an … more
Freight Forwarder / IT Support - Nottingham - £22.5k Role Overview Our client works in Freight Forwarding and they are keen to employ someone enthusiastic about IT Support to join their g … more
Latest IT Jobs
IT Network & Security EngineerWe have an excellent opportunity for an experienced IT Network & Security Engineer to provide 3rd line support to a fast paced and technical environment. The succ … more
An Electrician is required by a leading Electrical Contractor based in Greater Manchester. You’ll join a well-established organisation who will provide you with a Company Van and fuel card and a … more
Sales & Operations ManagerWe have an outstanding opportunity for an experienced Sales & Operations Manager to join a leading client of ours who are an international logistics business in a rol … more