Web Support Manager


Are you an experienced technical support / web support manager looking for your next challenging role?  Are you comfortable managing a team of 1st and 2nd line support professionals but want to stay hands-on at times in a role?  If so, CV Screen has the role for you!

Role Overview
An experienced Web Support Manager, who will have previous line management experience, strong SQL database skills and experience of setting and monitoring SLAs, is required by a leading technology company based near Kings Cross, London.

Working in the dedicated Technical Support Team, you will take responsibility for managing all 2nd line support cases, running database queries to identify root cause and solutions, train and coaching junior members of the team and make sure that all stakeholders (internal and external) receive excellent service each and every time.

Client
CV Screen is working with a leading online travel company based from superb offices near Kings Cross in Central London. The company employ over 130 staff.

Skills Required
The IT Support Manager will have the following skills / experience:
- Previous experience of managing an IT / helpdesk team
- Strong knowledge of web software and SQL databases
- Previous working experience of setting and monitoring SLAs / KPIs
- Any knowledge of the Travel / Tourism sector would be a great help

Salary 
Up to £45,000 plus benefits

Location
Central London (Near Kings Cross)

To apply
Please email your CV through to Graham Auld at CV Screen or call Graham on 01494 541 876 to discuss the role further

 

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